Technical Support Specialist
Storewise
April 2024 – Present
Providing Tier 2 technical support and developing automation solutions for cross-platform environments. Focus on troubleshooting, scripting, and process optimization.
About Me
Adaptable and results-driven IT professional with hands-on experience supporting end users and enterprise systems across diverse industries. Over the past few years, I’ve provided Tier 2 technical support, resolved complex hardware, software, and network challenges, and helped drive efficiencies through custom automation and scripting.
Skills & Expertise
Cloud and Infrastructure
AWS (S3, CloudFront)
Linux/UNIX Administration
Docker & Containerization
Automation & DevOps
CI/CD Pipelines
Scripting (Bash, Python)
Monitoring & Logging
Areas of Interest
Cloud Architecture
Security & Compliance
Machine Learning
Professional Experience
Systems Engineer
Oracle Corporation
October 2022 - March 2023
Collaborated with development teams on testing automation and environment management. Drove initiatives that improved testing efficiency and reliability.
Systems Engineer
Cerner Corporation
March 2019 – October 2022
Provided enterprise-level support for healthcare systems. Specialized in Bedside Medical Device Integration (BMDI) and served as SME for Tier 1 support teams.